Get Telecommunication JobsGet Telecommunication Jobs

Communications Agent - Ritz-Carlton, Washington, DC (17002HW3)

Communications Agent

We make stories like this possible every day. Whether were helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, were proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.

Ritz-Carlton, Washington, DC, located at 1150 22nd Street, N.W., Washington, DC, 20037 currently has the following opportunity:

Communications Agent (17002HW3): Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

We invite you to learn more about this position and apply at:

Connect with us on social media to keep up to date on The Ritz-Carlton news, learn more about our culture, and engage with the Careers team on Facebook.

Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of Hospitality.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, DC or local laws.

Job Closed

This position is currently filled/closed/expired, please CLICK HERE to search for similar positions.

Critical Need Jobs

Employer Information

Previous Page New Search

You guys are doing great! We are getting good responses from our posting on your site. Keep up the good work! Thanks!

W.D.McCay, VP Ops

Join 3,745 other Telecommunication Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Telecommunication Jobs in District of Columbia

  1. Telecom/Technology Subject Matter Expert with...

    Washington, DC
    Secret required at the time of application. Description:   The Telecommunications Specialist will...
  2. Senior Photonics/Telecommunications Engineer

    Hanover, MD
    Basic Qualifications Bachelor’s degree in Electrical Engineering, a related specialized area or...
  3. Telecommunication Operator, Weekends

    Rockville, MD
    . Responsibilities Summary The Telecommunications Operator provides effective and efficient telephone...
  4. Telecommunications Engineer, Senior - dk4

    Washington, DC
    Job Description ~~Telecommunications Engineer, Senior �" dk4 A Telecommunications Engineer provides...
  5. Cable Operations Manager and Supervisors - DC area

    Washington, DC
    in Telecommunication and/or Cable Operations Management role required. Submit your resume today and...
  6. Automatic Train Control (ATC) Engineer - Rail

    Washington, DC
    ; * You possess a minimum of ten (10) years of experience in a railway signaling or railroad engineering...
  7. Testing & Commissioning Manager (Rail & transit)

    Washington, DC
    project to the customer. Minimum Requirements * B.S Degree in Construction, Engineering or related...
  8. Telecommunications Engineer

    Washington, DC
    *Description:* This position is for a Telecommunications Engineer on the ESA IV program. ESA IV is...
  9. Telecommunications Engineer - TDM-to-IP

    Washington, DC
    telecommunications service providers or equipment manufacturers + Familiarity with relevant...
  10. Telecommunications Superintendent 1 - DC Metro

    Washington, DC
    Telecommunications Superintendent 1 - DC Metro Location:Washington Metro Area- MD/VA/DC...
Browse all Telecommunication Jobs in District of Columbia
Previous Page New Search